Our Office Policies

Our friendly and efficient Front Office Staff will assist you to arrange an appointment that is most convenient.

Office Hours

For information or to schedule an appointment, please call us at 352-377-5600.

Appointments/Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

If you are unable to keep an appointment, we ask that you kindly provide us with at least 48 hours notice. This courtesy, on your part, will make it possible to give your appointment to another patient.

Emergencies

Our office provides on-call service for emergencies. Call 352-377-5600 so that the physician on call can be contacted.

We provide 24-hour emergency coverage for all patients. 

Payment

The Nephrology Associates Of North Central Florida accepts cash and personal checks as well as the following credit cards:

• Visa
• Mastercard
• American Express
• Discover

We make every effort to decrease the cost of your medical care. Therefore, we request payment arrangements for all office services at the time they are rendered unless prior arrangements have been made. We accept cash, checks, MasterCard, Visa, and Discover for your convenience. If we are a participating provider of your insurance company, we will bill them. However, payment is the patient's responsibility. We will help in any way we can to assist you in handling claims.
 

Insurance

Our practice accepts most major insurance plans and most of the smaller insurance plans. If we do not participate with your insurance and your plan allows out of network benefits, our office staff will assist you with the necessary paperwork so you can receive reimbursement directly from your insurance company.

If you do not see your insurance listed below, please call the office to speak with one of our knowledgeable staff members about your individual coverage.

Our practice participates with the following insurance programs:

• Medicare
• Florida Medicaid
• United Healthcare
• United Healthcare AARP Complete
• Medicare Railroad
• Florida Blue (BCBS)
• Aetna
• Cigna
• Tricare
• Champva
• Humana
• AvMed